Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 1 답장
  • 2 이 문제를 만남
  • 3 보기
  • 최종 답변자: xanavar

xanavar
xanavar
more options

Firefox version 4 was crashing every time I attempted to load the Get Add Ons page.

Solution attempts: Following all advice in the Firefox crashes article, I just updated to the latest version (7.0.1) and have followed troubleshooting steps. This crash happens just the same in Safe Mode. I disabled my Firewall and verified no change.

Firefox version 4 was crashing every time I attempted to load the Get Add Ons page. Solution attempts: Following all advice in the Firefox crashes article, I just updated to the latest version (7.0.1) and have followed troubleshooting steps. This crash happens just the same in Safe Mode. I disabled my Firewall and verified no change.

모든 댓글 (1)

xanavar
xanavar 질문자
more options

RESOLVED

Further troubleshooting: I realized that the troubleshooting info I had pasted into my original post above (not shown in this forum) listed that my video driver needed an update. I installed this and verified no effect on the crashing. I also noted that the troubleshooting info listed my version still was 4.0. So I crashed until a new report was generated that showed version 7.0. I could get generate a crash report if I went to the Get Add Ons page then hit Reload Page during the page lockup.

Finally, I realized that the restarts of Firefox did not keep me in Safe Mode. I generated a crash report in Safe Mode. Then I did the insane, I opened not in Safe Mode and went to the Get Add Ons page... and it loaded.

Problem Resolved

My theory as to the solution: Possibly my browser was continuing to fetch a page that was stored locally and corrupt. My requests to reload page eventually reached out to download a current version of the page.