Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox immediately and always crashes

  • 3 답장
  • 7 이 문제를 만남
  • 8 보기
  • 최종 답변자: kevinor

more options

Everytime I've tried to start FF in the last year or so, I get an insta-crash. The only window that pops up is the crash/submit report windows. The same happens when I attempt to run FF in safe mode.

Everytime I've tried to start FF in the last year or so, I get an insta-crash. The only window that pops up is the crash/submit report windows. The same happens when I attempt to run FF in safe mode.

선택된 해결법

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (3)

more options

선택된 해결법

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

more options

The crash report for the Crash ID you reported,
https://crash-stats.mozilla.com/report/index/ea9f3e0a-c1a4-4e2e-abab-5a4f32120210
Firefox 10.0 Crash Report [@nsDocShell::SetupNewViewer(nsIContentViewer*)]
... refers to a related bug,

434403 NEW Startup crash (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

This crash can be caused by malware or by the "Spector Pro" monitoring software. Ref:

more options

Doing all the various spyware scans seems to have solved the problem. I also added in a complete uninstall/reinstall for good measure.

All the various scans took more than a day, but it's been worth it.

Thanks!