Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Can't update Firefox 11 or Thunderbird 11 on OSX 10.7.3

  • 3 답장
  • 6 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

Every time the updater window pops update, it eventually hangs and no update occurs. I have tried opening the updater window myself by 'checking for updates' myself but this also does not work.

I have also downloaded a copy of the newest version of each software and tried to manually install the newest version. This also does not work, and I receive a message that some files are locked. I have examined the permissions, and as administrator I do have read write permission.

Every time the updater window pops update, it eventually hangs and no update occurs. I have tried opening the updater window myself by 'checking for updates' myself but this also does not work. I have also downloaded a copy of the newest version of each software and tried to manually install the newest version. This also does not work, and I receive a message that some files are locked. I have examined the permissions, and as administrator I do have read write permission.

모든 댓글 (3)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

I was worried that some of my data was stored there. I feel almost silly how simple the solution was, thanks!

more options

You're welcome