Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I believe I've downloaded Firefox, but I get no set up window and your icon isn't on my desktop

  • 10 답장
  • 2 이 문제를 만남
  • 7 보기
  • 최종 답변자: iamjayakumars

more options

I have a new laptop with Windows 8. I clicked on run to download the latest Firefox, and it completed. but there's no evidence of Firefox anywhere...no desktop icon or dialogue box to set up a homepage

I have a new laptop with Windows 8. I clicked on run to download the latest Firefox, and it completed. but there's no evidence of Firefox anywhere...no desktop icon or dialogue box to set up a homepage

모든 댓글 (10)

more options

Did you check in the "All programs"..

"Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
more options

Nope, it's not hiding in any program file. Thanks.

more options

Try to install one more time..
Download Firefox -> http://www.mozilla.org/en-US/firefox/all.html

more options

Thank you, Jaya. I've already 'downloaded' it several times. When I click download I get a choice to Run or Save. I usually click Run. Once I clicked Save and I needed to say how....that confused me. And the choice to click Run or Save comes on a strip at the bottom of my screen, not in a dialogue box as shown on the Mozilla website Carole

more options

Are you installing/running the file with Administrator rights.

글쓴이 iamjayakumars 수정일시

more options

Download and save the Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

If the file is missing or corrupted then it is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Now I have Firefox setup on my desktop but when I click on it nothing happens...it also appears in my downloads. so the problem isn't solved Thanks

글쓴이 cferraro 수정일시

more options

Try to run the installer as Administrator via the right-click context menu.

You can also try to disable your security software (firewall, anti-virus) temporarily to see if that allows to install the Firefox program.

more options

I think I'm giving up. When I trid to delete Firefox from Downloads, it said it couldn't because it was open in Firefox....go figure. No problem...thanks for your help.

more options

Make sure that, your not a Standard/Limited user when installing Firefox.