If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Jscher2000,

I have added a new thead for the crash problem here:

https://support.mozilla.org/en-US/questions/971552

The reason behind trying to unhide my files and folders was because I was unable to find my sessionstore.js - in order to back it up. I know which folder to look for it in, but I am bothered that all attempts to unhide it are not working. I even searched *js* in the firefox profiles directory, and I know it is there, and windows explorer wont 'find' it.

I am more concerned about the crashing at this point though, so it's not an issue about not finding that file so much - but any help with the crashing would be great !

thanks, matt

corel,

I have added a new thead for the crash problem, and the crash reports here:

https://support.mozilla.org/en-US/questions/971552

I also 'allowed' the troubleshooter to run, and that program loaded up a lot of other detail the lower data entry box, and then I 'posted question' - but I don't see all that troubleshooting information in my question posting....is that the way this is supposed to work?

By troubleshooting info, I mean the data that starts with -

{

 "application": {
   "name": "Firefox",
   "version": "23.0.1",
   "userAgent": "Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0",
   "supportURL": "http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/"
 },

A very good solution from richpasco (link)

On September 3, 2013, I posted that this problem had been affecting my Windows 7 64 bit system as well: After playing a Flash video with the latest Firefox and Flash player, my CPU usage was 100% consumed by an unknown process. The only fix was to reboot, and its effects were only temporary, until playing the next flash video.

Yesterday, a routine scan by Malwarebytes Anti-Malware (MBAM) discovered, and recommended removal of, an application called Link Swift, which according to my Control Panel / Programs and Features, had been installed on 9/1/2013. I have no memory of deliberately installing it, and so I let MBAM uninstall it. Since then my system seems to behave normally again.

For more information see http://malwarefixes.com/remove-pup-optional-linkswift/

I hope this is helpful.

   - Rich