Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

cannot add-on ask.com as a search engine

  • 4 답장
  • 2 이 문제를 만남
  • 9 보기
  • 최종 답변자: ydaltak

ydaltak
ydaltak
more options

when i click on ask.com to add the search engine to my list, i get a pop-up that says "sorry, you must use a mozilla based browser (such as firefox) to install a search plugin." and of course, i am using the latest version of firefox.

when i click on ask.com to add the search engine to my list, i get a pop-up that says "sorry, you must use a mozilla based browser (such as firefox) to install a search plugin." and of course, i am using the latest version of firefox.

선택된 해결법

The way the site works, it checks certain browser capabilities. Here is a way to double-check.

Open the Web console by pressing Ctrl+Shift+k

Next to the caret (>), paste the following (it's all one long line) and press Enter: 

if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");

I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.

(You can close the web console by pressing Ctrl+Shift+k again.)

I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?

Help > Restart with Add-ons Disabled

Click the Restart in Safe Mode button, not the Reset button.

More info on Safe Mode: Diagnose Firefox issues using Troubleshoot Mode.

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are you trying to add it from here?

https://addons.mozilla.org/firefox/addon/askcom/

ydaltak
ydaltak 질문자
more options

no, that wasn't where i was trying to add it from, but that location gave me the same error message.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

선택된 해결법

The way the site works, it checks certain browser capabilities. Here is a way to double-check.

Open the Web console by pressing Ctrl+Shift+k

Next to the caret (>), paste the following (it's all one long line) and press Enter: 

if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");

I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.

(You can close the web console by pressing Ctrl+Shift+k again.)

I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?

Help > Restart with Add-ons Disabled

Click the Restart in Safe Mode button, not the Reset button.

More info on Safe Mode: Diagnose Firefox issues using Troubleshoot Mode.

ydaltak
ydaltak 질문자
more options

i restarted in safe mode and was able to add ask.com. thanks!