Question

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all of a sudden when i click any button or link a new window opens with an ad

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최종 답변자: halchiles

11년 전

LKE7

13. 5. 14. AM 12:37

I have used Firefox for about 7 years. No issues... I recently installed Ghostery add on.

The only way to describe it is: I go to a page.. Click a link (or close to it) or enter or any other button/link that would take me to what I expect..

BUT instead it opens a new tab to an advertisement site (quibids, P&G, many other random ads) - a few of them I blacklisted with BLOCKSITE (installed after the problem started happening) but several I can't because I would actually use them when I need to (ex: Vistaprint.com)

When I go back to the original site and click the same link and click it again it works as intended. This happens across all sites that I am on... It is like there is a hidden link within the one I am clicking on. I have pop ups blocked in my browser but this gets around it somehow.

Since GHOSTERY installed, some sites do not work correctly. If I click on a picture, or something that I want to expand it is as if I am doing nothing at all because it won't complete the action, the functionality is broken.

I have white listed a couple sites but this is random and if I whitelist everything I come across then it opens me back to what I am trying to avoid..

EXAMPLES:

went on Heat.com, clicked the button to go to the White Hot Gear instead it opened a new tab brandonline.com

was on LinkedIn and hit the comment button on a thread, then it opened a new tab vistaprint.com

was on publix.com, hit the order refills button, then it opened a new tab premium-promos.net

did a google search clicked on the link I wanted, it opened a new tab premiumgiftrewards.net

EACH time I go back to the original site and click the same button/link/etc it takes me where expected.

Thanks in advance for your help!

I have used Firefox for about 7 years. No issues... I recently installed Ghostery add on. The only way to describe it is: I go to a page.. Click a link (or close to it) or enter or any other button/link that would take me to what I expect.. BUT instead it opens a new tab to an advertisement site (quibids, P&G, many other random ads) - a few of them I blacklisted with BLOCKSITE (installed after the problem started happening) but several I can't because I would actually use them when I need to (ex: Vistaprint.com) When I go back to the original site and click the same link and click it again it works as intended. This happens across all sites that I am on... It is like there is a hidden link within the one I am clicking on. I have pop ups blocked in my browser but this gets around it somehow. Since GHOSTERY installed, some sites do not work correctly. If I click on a picture, or something that I want to expand it is as if I am doing nothing at all because it won't complete the action, the functionality is broken. I have white listed a couple sites but this is random and if I whitelist everything I come across then it opens me back to what I am trying to avoid.. EXAMPLES: went on Heat.com, clicked the button to go to the White Hot Gear instead it opened a new tab brandonline.com was on LinkedIn and hit the comment button on a thread, then it opened a new tab vistaprint.com was on publix.com, hit the order refills button, then it opened a new tab premium-promos.net did a google search clicked on the link I wanted, it opened a new tab premiumgiftrewards.net EACH time I go back to the original site and click the same button/link/etc it takes me where expected. Thanks in advance for your help!

Answer 1 · 2013-05-14 00:37:06

philipp

Moderator

13. 5. 14. AM 12:45

hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Answer 2 · 2013-05-14 00:37:06

LKE7 질문자

13. 5. 14. AM 12:57

I only have: Blocksite Ghostery Norton Toolbar Norton Vulnerability Firefox troubleshooter

Ran AWCleaner and got this:

AdwCleaner v2.300 - Logfile created 05/14/2013 at 10:54:43
Updated 28/04/2013 by Xplode
Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
User : Sales - LISAERICKSON
Boot Mode : Normal
Running from : C:\Users\Sales\Downloads\AdwCleaner.exe
Option [Search]

- - - - [Services] *****

- - - - [Files / Folders] *****

File Found : C:\END File Found : C:\user.js File Found : C:\Users\Sales\AppData\Roaming\Mozilla\Firefox\Profiles\htsogrrd.default\searchplugins\safesearch.xml Folder Found : C:\Program Files (x86)\Ask.com Folder Found : C:\Program Files (x86)\Conduit Folder Found : C:\ProgramData\Ask Folder Found : C:\ProgramData\AVG Security Toolbar Folder Found : C:\ProgramData\Babylon Folder Found : C:\ProgramData\Partner Folder Found : C:\Users\Sales\AppData\Local\Babylon Folder Found : C:\Users\Sales\AppData\Local\Conduit Folder Found : C:\Users\Sales\AppData\LocalLow\AskToolbar Folder Found : C:\Users\Sales\AppData\LocalLow\AVG Security Toolbar Folder Found : C:\Users\Sales\AppData\LocalLow\Conduit Folder Found : C:\Users\Sales\AppData\LocalLow\PriceGong Folder Found : C:\Users\Sales\AppData\Roaming\Babylon

- - - - [Registry] *****

Key Found : HKCU\Software\APN Key Found : HKCU\Software\AppDataLow\Software\AVG Security Toolbar Key Found : HKCU\Software\AppDataLow\Software\Conduit Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes Key Found : HKCU\Software\AppDataLow\Software\PriceGong Key Found : HKCU\Software\AppDataLow\Software\SmartBar Key Found : HKCU\Software\AVG Security Toolbar Key Found : HKCU\Software\Conduit Key Found : HKCU\Software\ilivid Key Found : HKCU\Software\InstallCore Key Found : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0} Key Found : HKLM\Software\APN Key Found : HKLM\Software\AskToolbar Key Found : HKLM\Software\AVG Security Toolbar Key Found : HKLM\Software\Babylon Key Found : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947} Key Found : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB} Key Found : HKLM\SOFTWARE\Classes\AppID\escort.DLL Key Found : HKLM\SOFTWARE\Classes\AppID\PropertySync.EXE Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe Key Found : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr Key Found : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1 Key Found : HKLM\SOFTWARE\Classes\Prod.cap Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3298573 Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8} Key Found : HKLM\Software\Conduit Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32 Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2EECD738-5844-4A99-B4B6-146BF802613B} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\aaaaojmikegpiepcfdkkjaplodkpfmlo Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : HKLM\SOFTWARE\Classes\Interface\{2263BE11-ACB7-49D9-8313-6B1D5CC42FAA} Key Found : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991} Key Found : HKLM\SOFTWARE\Classes\Interface\{97FC5555-8BDC-40EA-8DE2-B1E46B9EA629} Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : HKLM\SOFTWARE\Software Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

- - - - [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Mozilla Firefox v14.0.1 (en-US)

File : C:\Users\Sales\AppData\Roaming\Mozilla\Firefox\Profiles\htsogrrd.default\prefs.js

Found : user_pref("CT3298573_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\"[...] Found : user_pref("Smartbar.ConduitHomepagesList", ""); Found : user_pref("Smartbar.ConduitSearchEngineList", ""); Found : user_pref("Smartbar.ConduitSearchUrlList", ""); Found : user_pref("Smartbar.SearchFromAddressBarSavedUrl", ""); Found : user_pref("Smartbar.keywordURLSelectedCTID", "CT3298573"); Found : user_pref("browser.search.defaultengine", "Ask.com"); Found : user_pref("browser.search.defaultenginename", "Ask.com"); Found : user_pref("browser.search.defaultthis.engineName", "MixiDJ V37 Customized Web Search"); Found : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&CUI[...] Found : user_pref("browser.search.order.1", "Ask.com"); Found : user_pref("browser.startup.homepage", "hxxps://www.facebook.com/index.php?stype=lo&jlou=Afet3S-nQyNl[...] Found : user_pref("extensions.BabylonToolbar_i.aflt", "babsst"); Found : user_pref("extensions.BabylonToolbar_i.babExt", ""); Found : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=109935"); Found : user_pref("extensions.BabylonToolbar_i.hardId", "7c0e931b00000000000000266c526ccc"); Found : user_pref("extensions.BabylonToolbar_i.id", "7c0e931b00000000000000266c526ccc"); Found : user_pref("extensions.BabylonToolbar_i.instlDay", "15451"); Found : user_pref("extensions.BabylonToolbar_i.instlRef", "sst"); Found : user_pref("extensions.BabylonToolbar_i.prdct", "BabylonToolbar"); Found : user_pref("extensions.BabylonToolbar_i.prtnrId", "babylon"); Found : user_pref("extensions.BabylonToolbar_i.smplGrp", "none"); Found : user_pref("extensions.BabylonToolbar_i.srcExt", "ss"); Found : user_pref("extensions.BabylonToolbar_i.tlbrId", "tb9"); Found : user_pref("extensions.BabylonToolbar_i.vrsn", "1.5.3.17"); Found : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.5.3.1719:52:03"); Found : user_pref("extensions.BabylonToolbar_i.vrsni", "1.5.3.17"); Found : user_pref("extensions.asktb.ff-original-keyword-url", "hxxp://search.conduit.com/ResultsExt.aspx?cti[...] Found : user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&SearchSource=2&CU[...] Found : user_pref("smartbar.machineId", "TGDXM3SV7HJOWDIIQ8DPQSD3GE6/6XBNB7EB6JXB2LJL1OQDFWXUOZHGBQZXIS1NL7I[...]

AdwCleaner[R1].txt - [6849 octets] - [14/05/2013 10:54:43]

1. 1. 1. 1. EOF - C:\AdwCleaner[R1].txt - [6909 octets] ##########

I only have: Blocksite Ghostery Norton Toolbar Norton Vulnerability Firefox troubleshooter Ran AWCleaner and got this: # AdwCleaner v2.300 - Logfile created 05/14/2013 at 10:54:43 # Updated 28/04/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Sales - LISAERICKSON # Boot Mode : Normal # Running from : C:\Users\Sales\Downloads\AdwCleaner.exe # Option [Search] ***** [Services] ***** ***** [Files / Folders] ***** File Found : C:\END File Found : C:\user.js File Found : C:\Users\Sales\AppData\Roaming\Mozilla\Firefox\Profiles\htsogrrd.default\searchplugins\safesearch.xml Folder Found : C:\Program Files (x86)\Ask.com Folder Found : C:\Program Files (x86)\Conduit Folder Found : C:\ProgramData\Ask Folder Found : C:\ProgramData\AVG Security Toolbar Folder Found : C:\ProgramData\Babylon Folder Found : C:\ProgramData\Partner Folder Found : C:\Users\Sales\AppData\Local\Babylon Folder Found : C:\Users\Sales\AppData\Local\Conduit Folder Found : C:\Users\Sales\AppData\LocalLow\AskToolbar Folder Found : C:\Users\Sales\AppData\LocalLow\AVG Security Toolbar Folder Found : C:\Users\Sales\AppData\LocalLow\Conduit Folder Found : C:\Users\Sales\AppData\LocalLow\PriceGong Folder Found : C:\Users\Sales\AppData\Roaming\Babylon ***** [Registry] ***** Key Found : HKCU\Software\APN Key Found : HKCU\Software\AppDataLow\Software\AVG Security Toolbar Key Found : HKCU\Software\AppDataLow\Software\Conduit Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes Key Found : HKCU\Software\AppDataLow\Software\PriceGong Key Found : HKCU\Software\AppDataLow\Software\SmartBar Key Found : HKCU\Software\AVG Security Toolbar Key Found : HKCU\Software\Conduit Key Found : HKCU\Software\ilivid Key Found : HKCU\Software\InstallCore Key Found : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0} Key Found : HKLM\Software\APN Key Found : HKLM\Software\AskToolbar Key Found : HKLM\Software\AVG Security Toolbar Key Found : HKLM\Software\Babylon Key Found : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947} Key Found : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB} Key Found : HKLM\SOFTWARE\Classes\AppID\escort.DLL Key Found : HKLM\SOFTWARE\Classes\AppID\PropertySync.EXE Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe Key Found : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr Key Found : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1 Key Found : HKLM\SOFTWARE\Classes\Prod.cap Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3298573 Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8} Key Found : HKLM\Software\Conduit Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32 Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2EECD738-5844-4A99-B4B6-146BF802613B} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\aaaaojmikegpiepcfdkkjaplodkpfmlo Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Found : HKLM\SOFTWARE\Classes\Interface\{2263BE11-ACB7-49D9-8313-6B1D5CC42FAA} Key Found : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991} Key Found : HKLM\SOFTWARE\Classes\Interface\{97FC5555-8BDC-40EA-8DE2-B1E46B9EA629} Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Found : HKLM\SOFTWARE\Software Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater] ***** [Internet Browsers] ***** -\\ Internet Explorer v10.0.9200.16537 [OK] Registry is clean. -\\ Mozilla Firefox v14.0.1 (en-US) File : C:\Users\Sales\AppData\Roaming\Mozilla\Firefox\Profiles\htsogrrd.default\prefs.js Found : user_pref("CT3298573_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\"[...] Found : user_pref("Smartbar.ConduitHomepagesList", ""); Found : user_pref("Smartbar.ConduitSearchEngineList", ""); Found : user_pref("Smartbar.ConduitSearchUrlList", ""); Found : user_pref("Smartbar.SearchFromAddressBarSavedUrl", ""); Found : user_pref("Smartbar.keywordURLSelectedCTID", "CT3298573"); Found : user_pref("browser.search.defaultengine", "Ask.com"); Found : user_pref("browser.search.defaultenginename", "Ask.com"); Found : user_pref("browser.search.defaultthis.engineName", "MixiDJ V37 Customized Web Search"); Found : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&CUI[...] Found : user_pref("browser.search.order.1", "Ask.com"); Found : user_pref("browser.startup.homepage", "hxxps://www.facebook.com/index.php?stype=lo&jlou=Afet3S-nQyNl[...] Found : user_pref("extensions.BabylonToolbar_i.aflt", "babsst"); Found : user_pref("extensions.BabylonToolbar_i.babExt", ""); Found : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=109935"); Found : user_pref("extensions.BabylonToolbar_i.hardId", "7c0e931b00000000000000266c526ccc"); Found : user_pref("extensions.BabylonToolbar_i.id", "7c0e931b00000000000000266c526ccc"); Found : user_pref("extensions.BabylonToolbar_i.instlDay", "15451"); Found : user_pref("extensions.BabylonToolbar_i.instlRef", "sst"); Found : user_pref("extensions.BabylonToolbar_i.prdct", "BabylonToolbar"); Found : user_pref("extensions.BabylonToolbar_i.prtnrId", "babylon"); Found : user_pref("extensions.BabylonToolbar_i.smplGrp", "none"); Found : user_pref("extensions.BabylonToolbar_i.srcExt", "ss"); Found : user_pref("extensions.BabylonToolbar_i.tlbrId", "tb9"); Found : user_pref("extensions.BabylonToolbar_i.vrsn", "1.5.3.17"); Found : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.5.3.1719:52:03"); Found : user_pref("extensions.BabylonToolbar_i.vrsni", "1.5.3.17"); Found : user_pref("extensions.asktb.ff-original-keyword-url", "hxxp://search.conduit.com/ResultsExt.aspx?cti[...] Found : user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&SearchSource=2&CU[...] Found : user_pref("smartbar.machineId", "TGDXM3SV7HJOWDIIQ8DPQSD3GE6/6XBNB7EB6JXB2LJL1OQDFWXUOZHGBQZXIS1NL7I[...] ************************* AdwCleaner[R1].txt - [6849 octets] - [14/05/2013 10:54:43] ########## EOF - C:\AdwCleaner[R1].txt - [6909 octets] ##########

Answer 3 · 2013-05-14 00:37:06

LKE7 질문자

13. 5. 14. AM 1:07

BTW-I ran a deep scan on malwarebytes last night and got nothing. I then ran deep scan in Norton and nothing...

Answer 4 · 2013-05-14 00:37:06

philipp

Moderator

13. 5. 14. AM 1:08

could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this might give us some other clue what is going on...

Answer 5 · 2013-05-14 00:37:06

LKE7 질문자

13. 5. 14. AM 1:31

Application Basics

       Name
       Firefox

       Version
       20.0.1

       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

ID

       BlockSite
       0.7.1.1
       true
       {dd3d7613-0246-469d-bc65-2a3cc1668adc}

       Ghostery
       2.9.4
       true
       firefox@ghostery.com

       Norton Toolbar
       2013.3.5.1
       true
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

       Norton Vulnerability Protection
       11.3.0.9 - 5
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}

       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org

       Unfriend Finder
       42.220
       true
       firefox@unfriendfinder.com

       DownloadTerms
       1.0
       false
       jmwgabsbmtxairm@wzcttjml.com

 Important Modified Preferences

     Name

     Value

       accessibility.blockautorefresh
       true

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.search.useDBForOrder
       true

       browser.startup.homepage
       https://www.facebook.com/index.php?stype=lo&jlou=Afet3S-nQyNlUktQjcB7G9Hpxm0mjqCq3N2jW9j0T8wX05hivAETc1Qyk6BXqRP30SRJUcr

       browser.startup.homepage_override.buildID
       20130409194949

       browser.startup.homepage_override.mstone
       20.0.1

       dom.mozApps.used
       true

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       20.0.1

       font.minimum-size.x-western
       14

       font.name.monospace.x-western
       Courier

       font.name.serif.x-western
       Kartika

       font.size.fixed.x-western
       14

       keyword.URL
       http://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&SearchSource=2&CUI=UN31376034466619377&UM=2&q=

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1368306297

       places.history.expiration.transient_current_max_pages
       103914

       plugin.disable_full_page_plugin_for_types
       application/pdf

       privacy.donottrackheader.enabled
       true

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.timeSpan
       0

   user.js Preferences

   Your profile folder contains a

     user.js file, which includes preferences that were not created by Firefox.

 Graphics

       Adapter Description
       Mobile Intel(R) 4 Series Express Chipset Family

       Adapter Drivers
       igdumd64 igd10umd64 igdumdx32 igd10umd32

       Adapter RAM
       Unknown

       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400

       Device ID
       0x2a42

       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.

       DirectWrite Enabled
       false (6.2.9200.16492)

       Driver Date
       2-20-2010

       Driver Version
       8.15.10.2086

       GPU #2 Active
       false

       GPU Accelerated Windows
       1/1 Direct3D 9

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family)

       AzureCanvasBackend
       cairo

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       none

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.5
       4.9.5

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Application Basics Name Firefox Version 20.0.1 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID BlockSite 0.7.1.1 true {dd3d7613-0246-469d-bc65-2a3cc1668adc} Ghostery 2.9.4 true firefox@ghostery.com Norton Toolbar 2013.3.5.1 true {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Norton Vulnerability Protection 11.3.0.9 - 5 true {BBDA0591-3099-440a-AA10-41764D9DB4DB} Troubleshooter 1.1a true troubleshooter@mozilla.org Unfriend Finder 42.220 true firefox@unfriendfinder.com DownloadTerms 1.0 false jmwgabsbmtxairm@wzcttjml.com Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.search.useDBForOrder true browser.startup.homepage https://www.facebook.com/index.php?stype=lo&jlou=Afet3S-nQyNlUktQjcB7G9Hpxm0mjqCq3N2jW9j0T8wX05hivAETc1Qyk6BXqRP30SRJUcr browser.startup.homepage_override.buildID 20130409194949 browser.startup.homepage_override.mstone 20.0.1 dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 20.0.1 font.minimum-size.x-western 14 font.name.monospace.x-western Courier font.name.serif.x-western Kartika font.size.fixed.x-western 14 keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&SearchSource=2&CUI=UN31376034466619377&UM=2&q= network.cookie.prefsMigrated true places.database.lastMaintenance 1368306297 places.history.expiration.transient_current_max_pages 103914 plugin.disable_full_page_plugin_for_types application/pdf privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics Adapter Description Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM Unknown ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Device ID 0x2a42 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled false (6.2.9200.16492) Driver Date 2-20-2010 Driver Version 8.15.10.2086 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 9 Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) AzureCanvasBackend cairo AzureContentBackend none AzureFallbackCanvasBackend none JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.5 4.9.5 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

Answer 6 · 2013-05-14 00:37:06

philipp

Moderator

13. 5. 14. AM 1:41

ok, the downloadterms extension is malicious but already disabled so it shouldn't cause this issue directly any more (if you are able to remove it, please do so nevertheless).

the blocksite addon has gotten some negative reviews recently, so you might also want to disable it.

in addition go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named user.js - it is used to overwrite your preferences and shouldn't exist if you haven't created it manually in the first place.

Answer 7 · 2013-05-14 00:37:06

halchiles

13. 10. 26. AM 3:21

Both Firefox and IE have the same problem. The cursor instead of being a finger when pointing to a link is still an arrow. However I can click anywhere on the page and an ad will pop up. I have eliminated all unwanted bars in Firefox, I ran Malwarebytes until it came out clean. I also have AVG which had detected a few items on it's own. But when I get into Firefox I still have exactly the same problem. Now it will not let me download Browser Safeguard. Usually after one click the pointer returns to normal for a few screens. When I try to click to download Browser Safeguard it keeps bringing up different ads or it tries to get me to upgrade Firefox or some other browser helper program which I know are all BS tactics to get me to load their junk again. PLease help I'm an engineer and pretty good with PCs but this one has me beat at least so far.

Mozilla 도움말 검색

all of a sudden when i click any button or link a new window opens with an ad

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Mozilla 도움말 검색

all of a sudden when i click any button or link a new window opens with an ad

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