Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 2 답장
  • 8 이 문제를 만남
  • 1 보기
  • 최종 답변자: steve56

steve56
steve56
more options

I am getting regular crashes. I have Trusteer Rapport installed and the crash report always shows as the crash reason: 

   EXCEPTION_ACCESS_VIOLATION_EXEC
   or
   EXCEPTION_ACCESS_VIOLATION_READ

and the crashing thread always refers to: 

   RapportTanzan27.DLL

Trusteer Rapport is recommended by Nationwide Building Society to ensure you are accessing the valid banking website. I use it to protect other sites too.

Until the last 2 weeks or so there has been no problem but now I get at least 3 or 4 crashes a day always with the above as common factors.

I have uninstalled and reinstalled Rapport but no improvement... I am reluctant to run without it as the Nationwide recommend it.

I am not in any way a computer expert! However it seems that Rapport Trusteer is the issue but I do not know about .dll or about access exceptions.

Any advice out there? I have submitted a report to Rapport too.

I am getting regular crashes. I have Trusteer Rapport installed and the crash report always shows as the crash reason: EXCEPTION_ACCESS_VIOLATION_EXEC or EXCEPTION_ACCESS_VIOLATION_READ and the crashing thread always refers to: RapportTanzan27.DLL Trusteer Rapport is recommended by Nationwide Building Society to ensure you are accessing the valid banking website. I use it to protect other sites too. Until the last 2 weeks or so there has been no problem but now I get at least 3 or 4 crashes a day always with the above as common factors. I have uninstalled and reinstalled Rapport but no improvement... I am reluctant to run without it as the Nationwide recommend it. I am not in any way a computer expert! However it seems that Rapport Trusteer is the issue but I do not know about .dll or about access exceptions. Any advice out there? I have submitted a report to Rapport too.

선택된 해결법

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

선택된 해결법

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
steve56
steve56 질문자
more options

I have re installed etc and no joy. However I am now in a conversation with Rapport tech support and will post an update when resolved (I hope!)