Adobe Flash Plugin keeps crashing
I am getting frequent page lock-ups. The page will freeze during loading for several seconds and then I get an error message saying "Unresponsive plugin. Shockwave flash may be busy or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete." I click on "stop plugin" and re-enter the page. This will often happen multiple times when loading the same page. I tried doing a complete uninstall of Flash, following the directions here: https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems. I then downloaded and re-installed Flash from the Adobe website. I also tried disabling the hardware acceleration and I tried resetting Firefox. So far nothing has worked.
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Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:
On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:
- http://forums.adobe.com/thread/1018071#TemporaryWorkaround
- http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3
(See this Adobe blog post for technical details about Flash protected mode.)
Please tell us if this helped!
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Application Basics
Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
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Report ID: bp-924418ef-f64a-4a0b-8733-9d1cd2140507 Submitted: 1 day ago
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Facebook - Delete All Messages Version: 1.2 Enabled: true ID: jid1-CGrc5dzo0BPqQw@jetpack
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: Move Media Player Version: 7 Enabled: false ID: moveplayer@movenetworks.com
Name: Norton Toolbar Version: 2014.7.1.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Name: RealPlayer Browser Record Plugin Version: 15.0.2 Enabled: false ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758}
Name: Tunebite Firefox Surf and Catch Plugin Version: 1.4.7600.0 Enabled: false ID: tunebite-firefox-surf-and-catch-extension@audials.com
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 dom.mozApps.used: true extensions.lastAppVersion: 28.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399495813 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397740435
Graphics
Adapter Description: ATI Radeon HD 4800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9442 Direct2D Enabled: true DirectWrite Enabled: true (7.0.6002.23200) Driver Date: 4-29-2013 Driver Version: 8.970.100.1100 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5
Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]
(Windows 32bit) C:\Windows\System32\Macromed\Flash (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash
For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49]
Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the ProtectedMode=0 line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode