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thunderbird 45.2 won't load received messages. Stuck at "loading". Works OK in normal mode after starting once in safe mode.

  • 5 biyano
  • 3 eza na bankokoso oyo
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  • Eyano yasuka ya Wayne Mery

tadoh
tadoh
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I am running Ubuntu 16.04. After upgrade to Thunderbird 45.2.0, the client won't open my received messages. It opens the "loading" page (see screenshot) and it stays there. Messages are still received correctly. If I downgrade to previously installed version (38.6) it all works again. Ideas?

I am running Ubuntu 16.04. After upgrade to Thunderbird 45.2.0, the client won't open my received messages. It opens the "loading" page (see screenshot) and it stays there. Messages are still received correctly. If I downgrade to previously installed version (38.6) it all works again. Ideas?

Ezalaki modifié na Wayne Mery

Solution eye eponami

Problem did not occur when starting in safe mode, and for some reason it stopped reoccurring after restarting thunderbird in normal mode.

Does it make sense or should I expect it to come back?

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

Wayne Mery
Wayne Mery
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Please start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

tadoh
tadoh Nkolo motuna
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Solution eye oponami

Problem did not occur when starting in safe mode, and for some reason it stopped reoccurring after restarting thunderbird in normal mode.

Does it make sense or should I expect it to come back?

Wayne Mery
Wayne Mery
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Please list your extensions (and only the extensions) - you can copy the full debug list at Help | troubleshooting

tadoh
tadoh Nkolo motuna
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Do you need the ID and versions as well?

Here's the list:

auto address cleaner bitmask duplicate contact manager enigmail ImportExportTools Messaging Menu and Unity launcher integration StartupMaster Thunderbird Conversations

Wayne Mery
Wayne Mery
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tadoh said

Problem did not occur when starting in safe mode, and for some reason it stopped reoccurring after restarting thunderbird in normal mode. Does it make sense or should I expect it to come back?

Does not make sense, but it does sometimes happen. And it could happen again.

If it happens again, rather than using safe mode, try disabling your addons one at a time to see which one is causing the problem. The more likely of the bunch are enigmail Messaging Menu and Unity launcher integration StartupMaster Thunderbird Conversations