Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

After a crash, I can't get firefox 4 to restore bookmarks saved from an earlier version, says "unable to process file."

  • 1 valiny
  • 20 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i cor-el

more options

After a crash, I had to do a clean install of windows 7. It made a complete backup of my hd, including all Firefox files. When I try to restore a bookmark backup (one of the five saved json files) from the old version of Firefox (3.something) to Firefox 4 following the instructions on your site, I get the error message "unable to process file."

After a crash, I had to do a clean install of windows 7. It made a complete backup of my hd, including all Firefox files. When I try to restore a bookmark backup (one of the five saved json files) from the old version of Firefox (3.something) to Firefox 4 following the instructions on your site, I get the error message "unable to process file."

All Replies (1)

more options