Firefox is not opening. Get Appcrash message on details
When I try to open Firefox, I get the message as below in the details bar:
I have uninstall firefox. Load the newest one again. But nothing seems to work. Is there a solution please. I have been working on Firefos for 4 years and just love it, but this is really a problem.
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.0.0.4917 Application Timestamp: 51c06b1b Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c0000005 Exception Offset: 0002dede OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 7177 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
All Replies (11)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
When I double click on Crash reports, there is no submitted file. Just pending and other Id files.
Can you start Firefox in Safe Mode?
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
No I can not start Frefox in Safe Mode: It still give the same message.
It just says Firefox has stopped working, check online for a solution or close the program
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
I can not get a crash report with the BP number. Nowhere on my computer. I therefor went and try to create a stacktrace. While doing this I needed to run firefox again to create the trace. Suddenly I got a message to say I can reset Firefox. I did that and I could go into Firefox. I was so glad. This morning however, it crashes again. I only shut down my computer last night and this morning it crashes again on the appcrash on firefox.exe. with same message as I previously sent you. Please I need more help urgently.
Crash ID: bp-199f7c76-5c3f-467c-b152-db74b2130530 Crash ID: bp-90baee71-40d5-462d-9cc0-3ce0f2130530 Crash ID: bp-9f853b95-0e09-41cc-8780-1d1872121028
wricky,
Which version of Firefox are you using? All three of those Crash Reports are from Firefox 16.01 and 16.02.
Update to the latest release version - Firefox 24.
plis help Crash ID: bp-4e8583d2-dfd6-4d37-b6ac-c121c2130616; Crash ID: bp-b61aa3cd-0f90-44ca-926a-627d62130515 ; Crash ID: bp-aed73be0-2186-424c-85d4-9d1ec2130515 ; Crash ID: bp-2cbe64b3-aaab-444c-bcb9-d8d5d2130507 ;Crash ID: bp-79e904a0-b2d4-4c7d-ab0b-c2faa2130503; my version of firefox is Firefox Setup Stub 25.0.1.exe Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 25.0.1.5064 Application Timestamp: 5282f204 Fault Module Name: psupport.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5251653c Exception Code: c0000005 Exception Offset: 0000dced OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1057 Additional Information 1: 847e Additional Information 2: 847e3e131b46d475ce8c38ba04a53ecc Additional Information 3: 2f7c Additional Information 4: 2f7c1122b517dc1fb9cc9c0786b4e3ad
thx for any help
AKFreak created a new thread: [/questions/978600], so please continue there.