We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't get my emails from my old Thunderbird account with my new email account

rest
rest
more options

I just updated to Windows 10, had some problems, had to reset my computer to original settings. So my Thunderbird account that I had was erased. When I got Windows 10 going, I opened a new Thunderbird account so I could continue getting emails and hopefully be able to retrieve my old emails that were in the system with my old account. For some reason the new Thunderbird account will not access my old emails in the system. There must be some way to connect my new account with my old account so I can retrieve my old emails.

I just updated to Windows 10, had some problems, had to reset my computer to original settings. So my Thunderbird account that I had was erased. When I got Windows 10 going, I opened a new Thunderbird account so I could continue getting emails and hopefully be able to retrieve my old emails that were in the system with my old account. For some reason the new Thunderbird account will not access my old emails in the system. There must be some way to connect my new account with my old account so I can retrieve my old emails.

Chosen solution

my Thunderbird account that I had was erased.

There is no such thing as a 'Thunderbird account'. You've set up an account with an email provider, e.g. Gmail or Yahoo. You told Thunderbird to retrieve/send mail for that account from/to your email provider's server.

I can only guess that you erased your Thunderbird profile when messing with Win10. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

When I got Windows 10 going, I opened a new Thunderbird account

See above.

For some reason the new Thunderbird account will not access my old emails in the system.

Before you started messing with it, was your account set up as a POP or IMAP account?

Did you create a backup of your Thunderbird profile?

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

my Thunderbird account that I had was erased.

There is no such thing as a 'Thunderbird account'. You've set up an account with an email provider, e.g. Gmail or Yahoo. You told Thunderbird to retrieve/send mail for that account from/to your email provider's server.

I can only guess that you erased your Thunderbird profile when messing with Win10. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

When I got Windows 10 going, I opened a new Thunderbird account

See above.

For some reason the new Thunderbird account will not access my old emails in the system.

Before you started messing with it, was your account set up as a POP or IMAP account?

Did you create a backup of your Thunderbird profile?

BackBouncer
BackBouncer
more options

Well how do I start a new question?