Tried new download, profile manager and still it says can't find profile. There is no profile.ini file to delete even after using the profile manager.
I have a new computer tried to install Firefos and I get the can't find profile message. I used the profile manager multiple times and there still is not a profile ini file when I follow the instructions to delete it. Using McAfe . Do I need to turn the firewall off?
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Normally a new installation will not get that message. Was Firefox able to create any profile folder? To check the path, first enable viewing of hidden files and folders. See: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Then type or paste the following shortcut into the Windows Run dialog or the Windows search box and press Enter to open the folder in Windows Explorer:
%APPDATA%\Mozilla\Firefox\Profiles
Do you see any folders here?
If you haven't shut down and restarted Windows since this problem started, please try that, as it can help clear up problems with the installer (completing queued changes) and resolve some issues with file locks and permissions.
Did you restore any personal data from Firefox on this new computer?
Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile in "AppData\Roaming" that keeps your personal data.
- C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
Location used for the disk cache and other temporary files in "AppData\Local".
- C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\