Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Old/Deleted folders continue to appear

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by sfhowes

mnelson
mnelson
more options

Every time I open Thunderbird, old folders appear with a bunch of gibberish. Even when I delete them, they keep returning every time I reopen Thunderbird. How do I delete them for good so they don't keep reappearing? They don't harm the function of Thunderbird, but it's just annoying to keep having to delete them.

I've attached a screenshot to show what I'm taking about. If I close Thunderbird without deleting these folders, the next time I open Thunderbird, there will be 3 of these folders. Close again without deleting...I'll have 4 the next time I open it. Etc...

Every time I open Thunderbird, old folders appear with a bunch of gibberish. Even when I delete them, they keep returning every time I reopen Thunderbird. How do I delete them for good so they don't keep reappearing? They don't harm the function of Thunderbird, but it's just annoying to keep having to delete them. I've attached a screenshot to show what I'm taking about. If I close Thunderbird without deleting these folders, the next time I open Thunderbird, there will be 3 of these folders. Close again without deleting...I'll have 4 the next time I open it. Etc...
Attached screenshots

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I would try the steps explained here:

http://kb.mozillazine.org/Phantom_folders