Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird restoation from Carbonite.

  • 21 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

more options

I restored data from Carbonite to a new disk before installing Thunderbird and 'lost' all my folders. I have found the profile file, can I open the profile file and use that to repopulate my files and messages? I run Windows 10 on a Dell laptop.

I restored data from Carbonite to a new disk before installing Thunderbird and 'lost' all my folders. I have found the profile file, can I open the profile file and use that to repopulate my files and messages? I run Windows 10 on a Dell laptop.

All Replies (1)

more options

I have no idea what the new default file folder is. However, there's nothing to lose by proceeding, since we're nowhere right now. I'm doubtful, since nothing has shown up so far. But go for it .

  1. 1
  2. 2