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FIREFOX 22.0 update crashes computer

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by xxraiser

xxraiser
xxraiser
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I updated this morning but when watched videos from nearly any site i would get a crashed computer nearly every time usually freezing first then going to blue screen. This never happened before until after Firefox updated to the new version. Its the reason I stopped using chrome and since they never helped me find out the problem. I hope this time I get some help and not the cold shoulder......

I updated this morning but when watched videos from nearly any site i would get a crashed computer nearly every time usually freezing first then going to blue screen. This never happened before until after Firefox updated to the new version. Its the reason I stopped using chrome and since they never helped me find out the problem. I hope this time I get some help and not the cold shoulder......

Chosen solution

Cold shoulder??

This is some standard guidance that addresses the most common issues with the Flash player. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash [especially relevant for blue screen crashes]

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

Cold shoulder??

This is some standard guidance that addresses the most common issues with the Flash player. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash [especially relevant for blue screen crashes]

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

xxraiser
xxraiser Question owner
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It looks like it worked. thank you very much for your help. Ill post again if anything else goes wrong.