We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks losing web addresses

talkingcats
talkingcats
more options

I have been using Firefox for 10+ years but have encountered a completely new problem in the last few weeks. Random bookmarks have been losing their web addresses. The bookmark remains but the URL has disappeared. You can't edit the bookmark to re-enter the URL and the only solution is to delete and recreate. Often several bookmarks in different folders are impacted. I have now taken to backing up my bookmarks every time I create a new one.

Anyone seen anything like this or know what the solution is?

Many thanks

Firefox version = 86.0 64 bit (but the problem started before 86.0 rolled out) OS version = Windows 10 Pro 2004 64 bit

I have been using Firefox for 10+ years but have encountered a completely new problem in the last few weeks. Random bookmarks have been losing their web addresses. The bookmark remains but the URL has disappeared. You can't edit the bookmark to re-enter the URL and the only solution is to delete and recreate. Often several bookmarks in different folders are impacted. I have now taken to backing up my bookmarks every time I create a new one. Anyone seen anything like this or know what the solution is? Many thanks Firefox version = 86.0 64 bit (but the problem started before 86.0 rolled out) OS version = Windows 10 Pro 2004 64 bit

All Replies (3)

Scribe
Scribe
more options

Hi, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If that doesn't help, open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox afterwards - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

talkingcats
talkingcats Question owner
more options

Oops mean this reply for Scribe but impossible to delete :(

Modified by talkingcats

talkingcats
talkingcats Question owner
more options

Scribe said
Hi, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode. If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If that doesn't help, open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox afterwards - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Thank you. I will try those suggestions