Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't upload attachments

  • 5 replies
  • 0 have this problem
  • 1 view
  • Last reply by zeroknight

core.empowerment
core.empowerment
more options

I am no longer able to add attachments to gmail or upload images or attachments to websites. When I click on the attachment icon or upload button, my finder window does not open. However, it works in other browsers. How can I fix this?

I am no longer able to add attachments to gmail or upload images or attachments to websites. When I click on the attachment icon or upload button, my finder window does not open. However, it works in other browsers. How can I fix this?

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I'm able to upload to gmail. see screenshot

zeroknight
zeroknight
more options

Try deleting the xulstore.json file in your profile folder.

surfingpirate
surfingpirate
more options

Is there a solution to this? I have attach in Chrome, but not with Firefox

zeroknight
zeroknight
more options

Does the file dialog eventually appear if you wait long enough? It can be slowed down by third-party software (shell extensions), network drives and recently used files.

Do you happen to use the Windows On-Screen Keyboard (OSK)?