Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

the installer program thinks my Adobe Reader is out of date, and i actually have Adobe Acrobat Pro 9.3.4 -- what do i do?

  • 3 replies
  • 7 have this problem
  • 2 views
  • Last reply by Jones8491

more options

The installer program thought my Adobe Reader was out of date, and i actually have Adobe Acrobat Pro 9.3.4 -- what do i do? I'm now using FireFox, and get a black screen and an error message when trying to access something through FireFox that should be a pdf.

The installer program thought my Adobe Reader was out of date, and i actually have Adobe Acrobat Pro 9.3.4 -- what do i do? I'm now using FireFox, and get a black screen and an error message when trying to access something through FireFox that should be a pdf.

All Replies (3)

more options

For info Acrobat Pro 9.4 is now available, see http://www.adobe.com/support/security/bulletins/apsb10-21.html

Check your settings as shown in the opening PDF files within Firefox article.

more options

You also have other out-of-date plugins.

You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:

  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
  3. Update Java:
more options

Thanks, Tony, I updated just now to Acrobat 9.4 and voila! PDFs now open as they're supposed to. Thanks so much!