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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

SuvM
SuvM
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Hi,

I updated my firefox to the latest 51.01 version today and now i can not open firefox even in safe mode. i tried uninstalling and then re installing but of no help. i even tried installing a lower version but still it keeps on crashing and i am not able to open firefox window

Below is the crash ID. I have no idea about what this means. Crash ID: bp-6148fe90-a425-4ca9-aef1-078292170130 Crash ID: bp-24de48b3-ac4b-4db8-b7d2-99fdd2170130


Help is appreciated.

Hi, I updated my firefox to the latest 51.01 version today and now i can not open firefox even in safe mode. i tried uninstalling and then re installing but of no help. i even tried installing a lower version but still it keeps on crashing and i am not able to open firefox window Below is the crash ID. I have no idea about what this means. Crash ID: bp-6148fe90-a425-4ca9-aef1-078292170130 Crash ID: bp-24de48b3-ac4b-4db8-b7d2-99fdd2170130 Help is appreciated.

All Replies (1)

philipp
philipp
  • Moderator
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hi SuvM, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox