Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why will my mobile bookmarks not update via the sync when I have followed all instructions correctly?

  • 1 antwoord
  • 4 hebben dit probleem
  • 20 weergaven
  • Laatste antwoord van Chandan_Baba

more options

I have followed the guide given firstly by unsyncing my accounts and checking that I have up to date firefox on both pc and mobile device (which I do). I then re-signed in and selected sync. That didn't work. So I said 'sync now' from both pc and mobile. Still didn't work.

I then deleted my firefox account, made new accounts and followed all the steps. My mobile is still not updated. It hasn't synced for weeks :(

I have followed the guide given firstly by unsyncing my accounts and checking that I have up to date firefox on both pc and mobile device (which I do). I then re-signed in and selected sync. That didn't work. So I said 'sync now' from both pc and mobile. Still didn't work. I then deleted my firefox account, made new accounts and followed all the steps. My mobile is still not updated. It hasn't synced for weeks :(

Alle antwoorden (1)

more options

Did you checked that both where sync having new version ? If any of old sync then unlike it and update to new sync version. This can be checked with login method . If you are using email id and password for login then it means you are on new sync. apart from this if you still use device codes then it will be old sync version. So Update Sync on both of devices.

after that update your sync version by following steps : 1)unlink sync from both devices 2)update all your devices to latest firefox. 3)create an account on both devices. 4)Sign in on both device.

Refer this document if you need more about steps : http://mzl.la/1BsOrV8