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A new Firefox Download?

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  • Laatste antwoord van Happy112

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Two days ago when I started up my desktop computer, up popped a full screen notice with the Firefox logo an "Critical Firefox Update" ..........Download Here". There was nothing about the update. And the address bar showed a name, etc. that didn't look to be from Firefox or Mozilla, etc. It has never appeared again on my computer again. Was it a fake or for real???

Two days ago when I started up my desktop computer, up popped a full screen notice with the Firefox logo an "Critical Firefox Update" ..........Download Here". There was nothing about the update. And the address bar showed a name, etc. that didn't look to be from Firefox or Mozilla, etc. It has never appeared again on my computer again. Was it a fake or for real???

Gekozen oplossing

Hi  !

Good for you be on the alert  ! This is a fake  ! Firefox will always update from within the browser and not from a random webpage. Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis.

You could consider an ad-blocking add-on like : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Also see : https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

In case you opened it : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

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Gekozen oplossing

Hi  !

Good for you be on the alert  ! This is a fake  ! Firefox will always update from within the browser and not from a random webpage. Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis.

You could consider an ad-blocking add-on like : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Also see : https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

In case you opened it : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware