Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

adobe flash player videos won't play

  • 21 antwoorden
  • 257 hebben dit probleem
  • 38 weergaven
  • Laatste antwoord van Chris Ilias

more options

I've got the most current version of Adobe Flash installed but still can't play videos that play fine with Safari. Don't know if it an extension, plug-in, or ? problem.

When I click on a video, I don't get a message such as missing plug-in or anything. I just get a page with a blank space where the video should be.

I've got the most current version of Adobe Flash installed but still can't play videos that play fine with Safari. Don't know if it an extension, plug-in, or ? problem. When I click on a video, I don't get a message such as missing plug-in or anything. I just get a page with a blank space where the video should be.

Alle antwoorden (20)

more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.


You can also try to clear the Flash Cookies as mentioned in the following articles:

-> Flash Website Storage Settings panel:

-> Global Storage Settings Panel:

-> Flash Local storage settings Help:

Bewerkt door Hasan op

more options

Problem persists even after suggestions. Still happens in Safe Mode and after clearing cache and cookie. Appear (according to their site) to have latest version of Flash but do get the following message when I go to your link for Website Storage issues.

Global Storage Settings panel AlertThis content requires Flash

Download the free Flash Player now! Get Adobe Flash Player

more options

If it helps, this is the list of plug-ins from Firefox: QuickTime Plug-in 7.6.6 The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. 7.6.6.0 Up to Date Plugin Icon Flip4Mac Windows Media Plugin The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. 2.4.2.4 Up to Date Plugin Icon Java Plug-In 2 for NPAPI Browsers Java Plug-In 2 for NPAPI Browsers 1.6.0.31 Up to Date Plugin Icon Silverlight Plug-In 5.1.10411.0 5.1.10411.0 Up to Date Plugin Icon Shockwave for Director Adobe Shockwave for Director Netscape plug-in, version 11.6.5 11.6.5.r.635 Up to Date Plugin Icon Shockwave Flash Shockwave Flash 11.2 r202 11.2.202.235 Up to Date

more options

Does the Adobe test page confirm that Flash is installed?

more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Bewerkt door Hasan op

more options

Yes, the Adobe test page confirms I have the current plug-in installed. I've tried uninstalling and reinstalling Flash Player w/o any luck. I've followed all the troubleshooting guides I can find. I don't even know if it is a Flash Player problem but since that seems to be what plays it with Safari, I was guessing it would be the same with Firefox.

I do appreciate any suggestions as I'm at a loss to figure it out.

more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

more options
more options

All video links you provided are playing fine on my system.

Check and tell if that works.

Did you clear your Flash Cookies as well as your Firefox Cookies as mentioned in my first reply ??

Bewerkt door Hasan op

more options

Did you try Save mode?

  • Help > Restart with Add-ons Disabled
more options

So mine wasn't working for anything, but then it did in safe mode, so I followed the instructions here on the page below and it worked. Hope this helps someone else!

http://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes#w_the-problem-does-not-occur-in-safe-mode

more options

Thanks for the ideas. I've tried everything I can find w/o any luck. The problem still occurs in safe mode. I'm giving up and will just use Safari if I need to but thanks for the suggestions.

more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

more options

Yes, I've tried these suggestions w/o any success. Problem continues even in safe mode and even after re-installing Firefox. Flash is current so don't know what the issue is. I'll live w/o it but thanks for trying to help.

more options

-> Create a New Profile to check if your current profile is causing the problems, as described in this article -> Basic Troubleshooting - Make a New Profile

  • Now start Firefox using this newly created profile.

-> IF that New Profile works then you can recover your History, Bookmarks, Passwords,etc. from the Old Profile, as described in this article -> Recover important data from an old profile

Check and tell if its working.

more options

I just updated my Flash video player to 11 and now I can't stream videos on Firefox. I've tried some of the suggested fices but no joy. I was in the precess of reinstalling the new version of Flash when I noticed something. The installer page had correctly noted my system was Windows 64-bit, but the Flash player update is for 32-bit! (install_flashplayer11x32_mssd_aih.exe) I tried to contact the Adobe service and support people to ask them about this but they say for Flash support I have to buy a service contract! Anyway, if someone can get a hold of the Flash support people maybe we can get this problem fixed.

more options

Which Windows version are you using ?? Vista ?? Windows 7 ??

  1. Uninstall Flash Player as described in this article -> http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
    • Restart your system
  2. Reinstall Flash as described in this article -> Install the Flash plugin to view videos, animations and games

Check and tell if its working.


Also see this recently created article -> Flash 11.3 doesn't load video in Firefox

Bewerkt door Hasan op

more options

I just spent 4 1/2 hours on the help section trying to figure out why I wasn't able to view videos, after having just installed the Adobe Flash update Thurs or Fri and installing Mozilla Firefox on my computer yesterday afternoon. It turned out to be the RealPlayer mentioned in the Flash 11.3 doesn't load video in Firefox artice. I recommend checking that if nothing else has worked for you. Thanks!

more options

[Rant removed by moderator. Please read Mozilla Support rules and guidelines and remember that this forum is for helping people, thanks. If you need help and are not the person who started this thread, please use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.]

Bewerkt door Chris Ilias op

more options

First of all, I immediately ignore all tech support suggestions that begin with "delete your cookies." As soon as I see that, I know the person hasn't a clue. I have been using PC's for 20 years, and I've had my share of problems. Not a single one was ever solved or alleviated by deleting cookies, despite the fact that tech support people who have no idea how to fix the problem always start with that suggestion.

Secondly, all of your desperate attempts to lay the blame on FlashPlayer or other plugins should be considered in the light of the fact that most of us users are having no problem with the very same plugins on Explorer or Chrome. Please take Mudonja21's reply seriously - I endorse his every word.

  1. 1
  2. 2