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Cannot access some received emails on my PC - they're displayed, but cannot be opened

  • 4 odpowiedzi
  • 2 osoby mają ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od jzytnick

jzytnick
jzytnick
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All emails are displayed on the main page. However, starting this past week, some emails became inaccessible. They do not show a preview when I click once. And, when I double-click on those emails, they display the contact info from the last email I had looked at.

All emails are displayed on the main page. However, starting this past week, some emails became inaccessible. They do not show a preview when I click once. And, when I double-click on those emails, they display the contact info from the last email I had looked at.

Wybrane rozwiązanie

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

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Wszystkie odpowiedzi (4)

christ1
christ1
  • Top 25 Contributor
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Wybrane rozwiązanie

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

jzytnick
jzytnick Zadający pytanie
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Thanks Chris. That appears to have solved the problem. However, while the problem seems to have been resolved, I get the feeling that the problem emails might have disappeared from my Inbox. Unfortunately, I didn't record the date and time of those emails prior to the repair, though they were numerous, so I can't be 100% certain that they are gone. Fortunately, none of them were very important.

christ1
christ1
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If there was some sort of corruption it's quite possible that some messages are gone. Inbox is most susceptible to corruption. Therefore make sure to keep your Inbox as empty as possible to reduce the risk of losing messages. Creating backups on a regular basis is recommended as well. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Zmodyfikowany przez christ1 w dniu

jzytnick
jzytnick Zadający pytanie
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Thanks for the backup info and the initial assistance. I already back up the Thunderbird folder regularly and store the backup disk offsite.