Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird crashes every time I try to attach a file

  • 1 resposta
  • 3 têm este problema
  • 1 exibição
  • Última resposta de Wayne Mery

Rob-b
Rob-b
more options

Every time I try to attach a file Thunderbird crashes as does Firefox when I try to use the online e-mail program at Yahoo O/S is windows 7 below is the error report.

escription: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	thunderbird.exe
 Application Version:	31.2.0.5398
 Application Timestamp:	543ae92c
 Hang Signature:	1083
 Hang Type:	1
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Hang Signature 1:	108310b245cfcb8ee4b6a300b87dbe2d
 Additional Hang Signature 2:	539d
 Additional Hang Signature 3:	539d6e3205b710ca3f2aca3ad581f74c
 Additional Hang Signature 4:	e1e7
 Additional Hang Signature 5:	e1e7cb713d8b06cfd8dc947d0173bafe
 Additional Hang Signature 6:	b9a9
 Additional Hang Signature 7:	b9a901354c9d7a567017914de5481907

Thanks for your support Rob

Every time I try to attach a file Thunderbird crashes as does Firefox when I try to use the online e-mail program at Yahoo O/S is windows 7 below is the error report. escription: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 31.2.0.5398 Application Timestamp: 543ae92c Hang Signature: 1083 Hang Type: 1 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Hang Signature 1: 108310b245cfcb8ee4b6a300b87dbe2d Additional Hang Signature 2: 539d Additional Hang Signature 3: 539d6e3205b710ca3f2aca3ad581f74c Additional Hang Signature 4: e1e7 Additional Hang Signature 5: e1e7cb713d8b06cfd8dc947d0173bafe Additional Hang Signature 6: b9a9 Additional Hang Signature 7: b9a901354c9d7a567017914de5481907 Thanks for your support Rob

Solução escolhida

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Ler esta resposta 👍 1

Todas as respostas (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Solução escolhida

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports