Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

more options

Whenever my kids try to play games on PBS kids or Disney kids, mozilla always crashes.

Whenever my kids try to play games on PBS kids or Disney kids, mozilla always crashes.

Todas as respostas (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Here are the crash reports: bp-56e8ae66-ad00-48ae-adb3-7d1092150216 2/16/2015 12:16 PM bp-cf094ffb-fdaf-4cd7-93b8-827e22150215 2/14/2015 7:31 PM bp-68ac6a1d-e40e-4386-b170-96ffa2150215 2/14/2015 7:18 PM 734fdc07-3189-4282-812b-6b0b5a005708 2/7/2015 8:55 PM aec3f7d3-ceaf-4978-bf6e-1a8af018d45c