At least 5 times a day FF crashes with the error "exception breakpoint reached" in windows 8.1
I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and
Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio
At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?
Solução escolhida
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Todas as respostas (6)
Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM
The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are
72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM
10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM
Thanks for the fast help.
The crash report flagged these programs;
lpxpcom.dll = LastPass
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
Check for updates for the above.
Solução escolhida
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.