Overwriting account settings for new host doesn't work.
I would be grateful if someone could help me, my provider has changed email hosting company but my two email addresses remain the same. Overwriting my two POP3 accounts with the new server settings does not work. I have checked directly with the new host that the settings are correct but they suggest that this problem is probably down to Thunderbird and the way profiles work and is outside their support remit. My provider is stumped, but to be honest I only have a small amount of ability here. I need to keep all my old emails and their folder structure and get the connection to the new host servers working. Anybody willing to help?
Thanks, Simon
Solução escolhida
I got help from my provider to solve this.
Basically you cannot overwrite an existing account with new settings. The answer is to create a new account and alter the old one so it does not carry the same user name and server settings. I now have to get all my archive of old emails across to the new account but that is documented elsewhere I believe.
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your emailaddress, username and password are the same but the rest has changed? Whats the new thing? open troubleshooting information under help and copy to clipboard [use button] and paste it in here.
Hi,
The email and username are the same as the old host but the password and server settings have changed for the new host
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: secure.emailsrvr.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: secure.emailsrvr.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (im) prpl-msn, plain, 0
Crash Reports
Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org Mail Merge, 3.9.1, true, mailmerge@example.net
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Graphics
Adapter Description: Intel(R) HD Graphics 3000
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Device ID: 0x0116
Adapter RAM: Unknown
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JavaScript
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Accessibility
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Library Versions
Expected minimum version
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NSPR
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4.10.6
NSS
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NSS S/MIME
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The settings look correct:
Check your webmail account to see if 'Pop' has actually been selected. See info under 'Manage Access Rights'
In the Access Rights section, you can grant or restrict access to various services. Each "service" is a different way of accessing email that is stored on the email server. Note: "SSL" and "TLS" indicate that the services incorporate security technology to protect the user’s data. Check the box for each service you want to enable, or uncheck the box for each service you want to restrict/disable:
Alterado por Toad-Hall em
Hi Toad Hall
Thanks but as I am not the account holder I only get my webmail screen I can't verify what you ask. I was on the phone to rackspace for 40min, we went through everything and they said my settings are all good. I'll ask my provider to verify.
Just a thought The accounts do they have corresponding inbound and outbound user settings?
Thanks Gnospen
The outbound and inbound server names are the same as are the User names. The user names are the same as my email addresses.
I overwrote the account server names and ports when attempting to migrate to the new host and created new outgoing server identites. The old outgoing server identities are now deleted.
The new accounts and passwords have been verified by logging in to rackspace so they are valid.
Solução escolhida
I got help from my provider to solve this.
Basically you cannot overwrite an existing account with new settings. The answer is to create a new account and alter the old one so it does not carry the same user name and server settings. I now have to get all my archive of old emails across to the new account but that is documented elsewhere I believe.