Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Unable to open Mozilla Firefox Error- unknown software exception occurred in the application at location 0x7c812fd3

Helen2015
Helen2015
more options

Whenever i click on Mozilla Firefox, this message appears and Firefox won't open. I tried to uninstall and then reinstall it but that didn't help. I still can't open Firefox. My Google Chrome and IE work fine.. Can you please tell me what's causing this problem and what i can do to fix this? Please help me out.

Whenever i click on Mozilla Firefox, this message appears and Firefox won't open. I tried to uninstall and then reinstall it but that didn't help. I still can't open Firefox. My Google Chrome and IE work fine.. Can you please tell me what's causing this problem and what i can do to fix this? Please help me out.

Todas as respostas (1)

Muhammad_Faizan
Muhammad_Faizan
more options

Hello Helen Please try to start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode

check out if the crash happens in safe-mode