Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes when I watch a yt video after I click away from it when it is in full screen.

  • 6 respostas
  • 2 têm este problema
  • 16 visualizações
  • Última resposta de 1longtimeuser

more options

Whenever I enter full screen on any video (yt, and other video formats) it crashes everytime...EVERYTIME I click away from it weather it be on a different window windows task bar anything outside the video. It crashes even if I use shortcuts to get to a different window. Why is it doing this? I get no crash report my computer just freezes and then I have to go into task manager and end tasks and restart firefox. It is really annoying because I have 2 monitors and I can't do anything else without firefox crashing. Any help would be AWESOME!  :)

Whenever I enter full screen on any video (yt, and other video formats) it crashes everytime...EVERYTIME I click away from it weather it be on a different window windows task bar anything outside the video. It crashes even if I use shortcuts to get to a different window. Why is it doing this? I get no crash report my computer just freezes and then I have to go into task manager and end tasks and restart firefox. It is really annoying because I have 2 monitors and I can't do anything else without firefox crashing. Any help would be AWESOME! :)

Todas as respostas (6)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Crashes: I know that some are not submitted in this list.

bp-4fb20b8f-def6-4d26-8cb6-d929a2150319 3/19/2015 6:17 PM bp-ef9b843b-467a-49bb-8bc5-e73902150319 3/19/2015 6:17 PM 8d888d43-a0b8-4e90-bd9b-261ac5752972 3/9/2015 6:35 PM bp-f02eb13c-3c8f-4fb4-ac9b-bd5f82150309 3/9/2015 3:04 PM 5a5a4fcc-3a5c-4c2a-bdc9-855607ab315c 3/7/2015 1:06 PM bp-b3ac1c7b-0bd1-4b48-bef8-b1fb32150306 3/6/2015 8:06 AM bp-973287e4-51b1-4b3e-876a-516dc2150303 3/3/2015 12:20 PM bp-553191b4-b5f9-4789-8332-ca0342150303 3/3/2015 10:07 AM bp-559aa7df-19e2-4368-ab08-e93fa2150225

Hardware acceleration is off.

Alterado por 1longtimeuser em

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Have you tried to update your Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html

more options

Yes, I have tried all of the traditional "fixes". I have turned off hardware acceleration so I will try working with this for a little bit and see if it fixes it. I will keep you posted. Thanks

more options

Having Hardware Acceleration off seems to help decrease the amount of crashes I get by a lot. I do have some crashes but I think I will just be using Chrome to watch videos and use firefox for everything else. Thank you very much for the help!!  :)