Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Where's the task bar gone?

more options

The task bar and the status bar have both disappeared. How do I restore them?

The task bar and the status bar have both disappeared. How do I restore them?

Todas as respostas (3)

more options

Hey Alembic! we are working for this problem! Thanks for the question best regards: Mozilla! Contact me if you are confused or for other things, my email is < deleted by a moderator >

questions and comments belong in this forum, as a real admin type would know

Alterado por the-edmeister em

more options

Hi Alembic, could you clarify which "status bar" is missing? Firefox 29 and newer do not have the old Add-on bar / Status bar unless you are using an extension to restore them.

Regarding the Taskbar, unless you are in Firefox's full screen view -- F11 switches between normal view and full screen view -- Firefox should never hide the Windows Task bar. When that happens, it can be due to a corrupted settings file. Here is how to clear that file:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then rename xulstore.json to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old.

Start Firefox back up again. Does Firefox display normally again?

more options

Also, the forum software detected your Firefox as version 30. Is that correct?

Version 30 is not secure; Mozilla discloses security flaws after each new release. Is something holding you back from upgrading to Firefox 36? Please let us know so we can suggest solutions or workarounds.

If Help > About Firefox shows Firefox 36.0 or higher, you may need to clear the preference that is misreporting your version number. See: How to reset the default user agent on Firefox.