Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox v38 keeps running after closing

  • 1 resposta
  • 2 têm este problema
  • 9 visualizações
  • Última resposta de cor-el

more options

I have reinstalled firefox and checked to see profile okay have windows 7 but when I shut down periodically it keeps running in background or crashes

I have reinstalled firefox and checked to see profile okay have windows 7 but when I shut down periodically it keeps running in background or crashes

Todas as respostas (1)

more options

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

If you use "Clear history when Firefox closes" to clear the cookies then try to exclude the cookies and instead let the cookies expire when you close Firefox to make them session cookies.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: Keep until: "I close Firefox"

Create a cookie 'allow' exception for cookies that you would like to keep.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: