We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Logged-in to Firefox Sync account with a new Firefox installation and it won't sync old data!

  • 3 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

Nommon
Nommon
more options

I just reset my windows 8 and Installed Firefox 36. But when I logged in to Sync account, all of my old data was gone. Nothing synced and now I have a sync account which is syncing it's own data. My old passwords and bookmarks are gone. Is there any possible way to access my old data?

I just reset my windows 8 and Installed Firefox 36. But when I logged in to Sync account, all of my old data was gone. Nothing synced and now I have a sync account which is syncing it's own data. My old passwords and bookmarks are gone. Is there any possible way to access my old data?

Todas as respostas (3)

guigs
guigs
more options

Hi Nommon, Without a local back up of the data, this is not possible to restore synced data in past synced dates. I understand that you have a new installation, if there is a folder or profile folder you may be able to find the profile from the previous installation: Profiles - Where Firefox stores your bookmarks, passwords and other user data

Nommon
Nommon Autor da pergunta
more options

Unfortunately I have no other data backup. So, it means all my passwords are lost.


Thanks anyway.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to restore a previous version of involved file.

Do you have a C:\Windows.old folder?