Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

How do you set up old sync using only a recovery key for Firefox 20.0?

  • 1 resposta
  • 2 têm este problema
  • 8 visualizações
  • Última resposta de the-edmeister

more options

I have Sync set up on several computers. I apparently don't have an account for it, but DO have my old recovery key. How do I reset sync up on a computer that a tech erased and re-imaged?

I have Sync set up on several computers. I apparently don't have an account for it, but DO have my old recovery key. How do I reset sync up on a computer that a tech erased and re-imaged?

Todas as respostas (1)

more options

Sorry, having just the old Recovery Key for Sync 1.1 won't do you any good. The account name and password was needed when Sync 1.1 was active. Currently Sync 1.1 is being shut down and "new" devices devoid of information can't be connected.

See this to learn how to backup your Firefox data from one of your other devices, and then restore that data to the one that was re-imaged. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles