Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I've tried opening the "Add Security Exception" tab and getting a certificate, but it says it can't get the certificate.

  • 2 respostas
  • 1 tem este problema
  • 4 visualizações
  • Última resposta de AdamQK

AdamQK
AdamQK
more options

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it?

It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it? It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Solução escolhida

hi AdamQK, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

Ler esta resposta 👍 0

Todas as respostas (2)

philipp
philipp
  • Moderator
more options

Solução escolhida

hi AdamQK, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

AdamQK
AdamQK Autor da pergunta
more options

AdamQK said

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it? It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Thanks - that's worked. What a relief!