Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Internet connection is strong, but webpages loading very slowly or not at all, videos not downloading or playing.

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta de FredMcD

more options

My computer was working fine then all of a sudden the internet stopped working. We use Firefox as the browser.

We were watching something on Netflix, then the video stopped and went to buffering. It never started again. From this point on, the internet in general became slower and videos (youtube / nexflix) wouldn't even start to download.

I spent some time doing some research on the internet and tried to fix the issue myself but it has appeared to make it worse, so now even a text page wont load properly.

The steps I carried out were as follows: Cleared the c:temp folder. Cleared internet history or 'caches'. And experimented with plugins, enabling or dis-enabling to see if this helped the issue.

It is definitely not the internet connection. Other devices are working on it and no issues are being reported on the computer in question.

My computer was working fine then all of a sudden the internet stopped working. We use Firefox as the browser. We were watching something on Netflix, then the video stopped and went to buffering. It never started again. From this point on, the internet in general became slower and videos (youtube / nexflix) wouldn't even start to download. I spent some time doing some research on the internet and tried to fix the issue myself but it has appeared to make it worse, so now even a text page wont load properly. The steps I carried out were as follows: Cleared the c:temp folder. Cleared internet history or 'caches'. And experimented with plugins, enabling or dis-enabling to see if this helped the issue. It is definitely not the internet connection. Other devices are working on it and no issues are being reported on the computer in question.

Alterado por lcumper-uk em

Todas as respostas (1)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: