We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 5 respostas
  • 5 têm este problema
  • 7 visualizações
  • Última resposta de philipp

Fewster96
Fewster96
more options

Firefox crashes upon start-up I have tried, refreshing Firefox, uninstalling reinstalling, tried using standard Firefox instead of Developer Edition nothing has worked. I have recently updated Windows 10 (KB3135782, KB890830 and KB3135173) not sure if this has affected it. Picture shows what loads up every time I load up a webpage.

Firefox crashes upon start-up I have tried, refreshing Firefox, uninstalling reinstalling, tried using standard Firefox instead of Developer Edition nothing has worked. I have recently updated Windows 10 (KB3135782, KB890830 and KB3135173) not sure if this has affected it. Picture shows what loads up every time I load up a webpage.

Solução escolhida

thanks, does this test build change anything about the problem when you try to install it and use it for a bit?: https://archive.mozilla.org/pub/firefox/try-builds/ryanvm@gmail.com-ac98a6a7a02f71253a82c62cbd7c20279e9da5d8/try-win32/firefox-44.0.2.en-US.win32.installer.exe

Ler esta resposta 👍 1

Todas as respostas (5)

philipp
philipp
  • Moderator
more options

hi Fewster96, apparently the picture you wanted to add didn't show up. can you try posting it once again?

Fewster96
Fewster96 Autor da pergunta
more options

Crash ID: bp-a6b1b82f-5568-445d-adab-eeb0d2160210

philipp
philipp
  • Moderator
more options

Solução escolhida

thanks, does this test build change anything about the problem when you try to install it and use it for a bit?: https://archive.mozilla.org/pub/firefox/try-builds/ryanvm@gmail.com-ac98a6a7a02f71253a82c62cbd7c20279e9da5d8/try-win32/firefox-44.0.2.en-US.win32.installer.exe

Fewster96
Fewster96 Autor da pergunta
more options

Thank you! Seems to work now, I will inform you if it decides to play up again

philipp
philipp
  • Moderator
more options

thanks for the quick follow-up. so if other feedback is good on this change as well we might get this potential fix shipped as a general firefox update (44.0.2) within the next days. please keep us posted if the issue creeps back or you observe any other irregularities in this test build...