Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Deleted messages go to "sent" file rather than "trash" file.

  • 5 respostas
  • 3 têm este problema
  • 4 visualizações
  • Última resposta de moondoggie

more options

All of a sudden there was nothing in the "trash" file. I found them in the "sent" file. Now whenever I delete an e-mail it goes into the "sent" file. How do I restore it so that when I delete it goes to the "trash" file?

All of a sudden there was nothing in the "trash" file. I found them in the "sent" file. Now whenever I delete an e-mail it goes into the "sent" file. How do I restore it so that when I delete it goes to the "trash" file?

Todas as respostas (5)

more options

Go to your Account Settings, select 'server settings' for the account concerned and check that the correct option is selected under the heading 'when I delete a message ... ' (about half way down the window). There are several possible causes for the behaviour you describe but this is the obvious one to check first.

more options

I went to "server settings" , but did not see any option stating "when I delete message........". Where else could I go?

more options

The directions you have been given would be fine for an IMAP-connected account, so I guess yours uses POP.

And oddly enough, I can't find an equivalent setting for a POP-connected account.

Do you have other accounts? Does the Trash folder here in the affected account have the same symbol/icon as the Trash folders in other accounts?

more options

I do have a POP-connected account. Don't have any other account.

more options

Still have not solved my problem. Deleted messages still keep going to "sent" file instead of "trash".