Tech_Wiz_1 said

Ok So to start off I'm running Windows 7 Home Premium 64 bit OS. And whenever I try to download Firefox browser I'll open it and my screen goes black and then the weirdest thing happens. Everything comes back on with like a 16 bit display, like something you'd see in Windows 95. When I close out of the browser the screen goes black and returns to the usual display. I like Firefox and I have no idea why this happens. Y'all don't want me to stay with Chrome when I could be using Firefox right? ;)

I am sorry having issues but I had to respond as a good ending.....lol Though have to say Firefox does not sell or store your browsing history as does Chrome so....Why not try a Reset of FF 1st https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings and if that does not work check out my issue and the follow the directions https://support.mozilla.org/en-US/questions/1112813 is all I can offer you, G'luck

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Try to start Firefox in Safe Mode to see if that works.

• Windows: hold down the Shift key while starting Firefox
• Mac: hold down the Options key while starting Firefox

Hi Tech_Wiz_1, check that you don't have any backwards compatibility settings for your Firefox shortcut.

To double-check, you can access the Properties dialog for the shortcut. Either:

• right-click a desktop shortcut
• right-click a pinned taskbar icon, then right-click Mozilla Firefox

In the Properties dialog, click the Compatibility tab and make sure nothing is set/selected on this tab. (Screen shot attached.)

Can you attach a screenshot?

• https://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

• Use a compressed image type like PNG or JPG to save the screenshot
• Make sure that you do not exceed the maximum size of 1 MB

cor-el said

Can you attach a screenshot?

• https://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

• Use a compressed image type like PNG or JPG to save the screenshot
• Make sure that you do not exceed the maximum size of 1 MB

jscher2000 said

Hi Tech_Wiz_1, check that you don't have any backwards compatibility settings for your Firefox shortcut. To double-check, you can access the Properties dialog for the shortcut. Either:

• right-click a desktop shortcut
• right-click a pinned taskbar icon, then right-click Mozilla Firefox

In the Properties dialog, click the Compatibility tab and make sure nothing is set/selected on this tab. (Screen shot attached.)

Your a lifesaver! Thanks. The Compatibility for all users had a few selected along with the run as admin box. Works good now.