Firefox crashes
Firefox is broken...
It crashes at launch and will not launch in safe mode.
Fixes Tried:
Clean install Installing on other machines
Solução escolhida
thank you, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.
in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash ID: bp-c0058b1f-a239-4c5e-8e88-f38ca2160811
Crash ID: bp-981e979c-20fd-4fa5-b9e1-d231e2160811 Crash ID: bp-75232924-dd8d-4ce7-8c43-f5d962160811 Crash ID: bp-1a172857-816f-4788-8360-50fb42160811 Crash ID: bp-f98db1e3-bef7-4a4f-a62f-338652160810
Solução escolhida
thank you, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.
in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/
Thank you! I will get with our InfoSec officer and see what his recommendation is to proceed. I will let you know if I am in need of more assistance!