Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

All my passwords are gone

  • 2 respostas
  • 5 têm este problema
  • 1 exibição
  • Última resposta de soundwave

more options

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there.

I even tried safe mode and the passwords are not there.

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there. I even tried safe mode and the passwords are not there.

Solução escolhida

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.

Ler esta resposta 👍 0

Todas as respostas (2)

more options

Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

Solução escolhida

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.