Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

When typing in a pop-up box, pressing SHIFT + any letter key causes text input to exit.

  • 1 resposta
  • 2 têm este problema
  • 21 visualizações
  • Última resposta de cor-el

more options

I am running FireFox 50.1.0 on Ubuntu 16.04. Some times when I am asked to input text, if I press SHIFT+[letter], the text input stops. I have observed this mainly when adding a bookmark by pressing CTRL+D; I am unable to name my bookmarks with capital letters unless I substitute CapsLock to type the capitals. When I press SHIFT+[letter], the bookmark pop-up disappears and no changes are made. I have also observed it while using Google Sheets; a similar event occurs when trying to rename a sheet. Typing in lowercase letters is fine. It only happens when SHIFT is pressed. Thanks in advanced!

I am running FireFox 50.1.0 on Ubuntu 16.04. Some times when I am asked to input text, if I press SHIFT+[letter], the text input stops. I have observed this mainly when adding a bookmark by pressing CTRL+D; I am unable to name my bookmarks with capital letters unless I substitute CapsLock to type the capitals. When I press SHIFT+[letter], the bookmark pop-up disappears and no changes are made. I have also observed it while using Google Sheets; a similar event occurs when trying to rename a sheet. Typing in lowercase letters is fine. It only happens when SHIFT is pressed. Thanks in advanced!

Todas as respostas (1)

more options

It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this. If it doesn't help then close and restart Firefox or reboot the computer.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window