We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes (more than 50 users) 7 April

  • 2 respostas
  • 1 tem este problema
  • 23 visualizações
  • Última resposta de cor-el

denis.pasternak
denis.pasternak
more options

Hi, there was a problem and it is massive. After 7 April some users For some users, firefox crashe.

I tried to recreate the profile (remove old), but this can only help for a while. After 2-3 days, the problem repeats, but there are users, that has the problem solved in this way

Users are actively using the lastpass extension. But during this time, were two updates for it. And there are users who do not use the lastpass, but they have errors.

Some report of one user: https://crash-stats.mozilla.com/report/index/19f3724f-8ce7-4850-b34b-9a0871170420 https://crash-stats.mozilla.com/report/index/2333e322-a61e-42d9-80ed-426211170419 https://crash-stats.mozilla.com/report/index/7c26fdc0-39a1-4804-b9ba-7c0021170418 https://crash-stats.mozilla.com/report/index/4306d2c3-b5ae-4502-b3f5-0e4111170418 https://crash-stats.mozilla.com/report/index/eb35165f-9e21-4b4e-b28c-5f0e71170419 https://crash-stats.mozilla.com/report/index/9277b828-6b85-4b1e-a65a-588901170419 https://crash-stats.mozilla.com/report/index/06ae80f5-5c8e-44da-be32-4d9f61170419 https://crash-stats.mozilla.com/report/index/4c1ab198-dcba-41c2-8f23-bb3e51170419 https://crash-stats.mozilla.com/report/index/fa42cff0-8a4e-4df2-9c45-0191d1170419 https://crash-stats.mozilla.com/report/index/531d901b-bfd6-4823-a083-3190d1170419 https://crash-stats.mozilla.com/report/index/4c7f1ed5-93ad-42ce-bbe4-425271170419

Thanks!

Hi, there was a problem and it is massive. After 7 April some users For some users, firefox crashe. I tried to recreate the profile (remove old), but this can only help for a while. After 2-3 days, the problem repeats, but there are users, that has the problem solved in this way Users are actively using the lastpass extension. But during this time, were two updates for it. And there are users who do not use the lastpass, but they have errors. Some report of one user: https://crash-stats.mozilla.com/report/index/19f3724f-8ce7-4850-b34b-9a0871170420 https://crash-stats.mozilla.com/report/index/2333e322-a61e-42d9-80ed-426211170419 https://crash-stats.mozilla.com/report/index/7c26fdc0-39a1-4804-b9ba-7c0021170418 https://crash-stats.mozilla.com/report/index/4306d2c3-b5ae-4502-b3f5-0e4111170418 https://crash-stats.mozilla.com/report/index/eb35165f-9e21-4b4e-b28c-5f0e71170419 https://crash-stats.mozilla.com/report/index/9277b828-6b85-4b1e-a65a-588901170419 https://crash-stats.mozilla.com/report/index/06ae80f5-5c8e-44da-be32-4d9f61170419 https://crash-stats.mozilla.com/report/index/4c1ab198-dcba-41c2-8f23-bb3e51170419 https://crash-stats.mozilla.com/report/index/fa42cff0-8a4e-4df2-9c45-0191d1170419 https://crash-stats.mozilla.com/report/index/531d901b-bfd6-4823-a083-3190d1170419 https://crash-stats.mozilla.com/report/index/4c7f1ed5-93ad-42ce-bbe4-425271170419 Thanks!

Solução escolhida

See also your other question: [/questions/1157131]

Ler esta resposta 👍 0

Todas as respostas (2)

philipp
philipp
  • Moderator
more options

hi, this crash was introduced by an update in the lastpass extension. firefox 53 which was released this weak should contain a fix for this kind of crash though.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solução escolhida

See also your other question: [/questions/1157131]