Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't Paste into forms?

  • 1 resposta
  • 2 têm este problema
  • 5 visualizações
  • Última resposta de mhancock709

more options

This morning, I find myself unable to paste into forms on any site via my Firefox browser. Any tips to resolve?

_____________________________ Application Basics


Name: Firefox Version: 55.0.3 Build ID: 20170824053622 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 1/1 Google Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days


All Crash Reports

Firefox Features


Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com

Name: Multi-process staged rollout Version: 2.0 ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 55.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Audio Backend: wasapi DirectWrite: true (10.0.15063.413) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0102 Driver Version: 9.17.10.4459 Driver Date: 5-19-2016 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 2ac2103c RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170824053622 browser.startup.homepage: https://beaufortsolutions.freshdesk.com/helpdesk browser.startup.homepage_override.buildID: 20170824053622 browser.startup.homepage_override.mstone: 55.0.3 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170905 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.ipc.processCount.web: 1 extensions.lastAppVersion: 55.0.3 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 52.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0102 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4459 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 123 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1478782920 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1478782921 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170824053622 media.gmp-manager.lastCheck: 1504612109 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1478782922 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1504014921 places.history.expiration.transient_current_max_pages: 56988 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.npctrl: 2 plugins.ctprollout.cohort: early-adopter-disabled print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 0 print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50 print.printer_Microsoft_Print_to_PDF.print_resolution: -437918235 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {e504c20c-48d4-469d-a90d-13bfd2638b0c} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1503238024 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.15 Version in use: 4.15

NSS Expected minimum version: 3.31.1 Version in use: 3.31.1

NSSSMIME Expected minimum version: 3.31.1 Version in use: 3.31.1

NSSSSL Expected minimum version: 3.31.1 Version in use: 3.31.1

NSSUTIL Expected minimum version: 3.31.1 Version in use: 3.31.1

Experimental Features


Sandbox


Content Process Sandbox Level: 1 Effective Content Process Sandbox Level: 1

This morning, I find myself unable to paste into forms on any site via my Firefox browser. Any tips to resolve? _____________________________ Application Basics ------------------ Name: Firefox Version: 55.0.3 Build ID: 20170824053622 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 1/1 Google Key: Found Mozilla Location Service Key: Found Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Firefox Features ---------------- Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com Name: Multi-process staged rollout Version: 2.0 ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Shield Recipe Client Version: 55.1 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Extensions ---------- Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Audio Backend: wasapi DirectWrite: true (10.0.15063.413) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0102 Driver Version: 9.17.10.4459 Driver Date: 5-19-2016 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 2ac2103c RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170824053622 browser.startup.homepage: https://beaufortsolutions.freshdesk.com/helpdesk browser.startup.homepage_override.buildID: 20170824053622 browser.startup.homepage_override.mstone: 55.0.3 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170905 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.ipc.processCount.web: 1 extensions.lastAppVersion: 55.0.3 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 52.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0102 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4459 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 123 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1478782920 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1478782921 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170824053622 media.gmp-manager.lastCheck: 1504612109 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1478782922 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1504014921 places.history.expiration.transient_current_max_pages: 56988 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.npctrl: 2 plugins.ctprollout.cohort: early-adopter-disabled print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 0 print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50 print.printer_Microsoft_Print_to_PDF.print_resolution: -437918235 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {e504c20c-48d4-469d-a90d-13bfd2638b0c} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1503238024 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.15 Version in use: 4.15 NSS Expected minimum version: 3.31.1 Version in use: 3.31.1 NSSSMIME Expected minimum version: 3.31.1 Version in use: 3.31.1 NSSSSL Expected minimum version: 3.31.1 Version in use: 3.31.1 NSSUTIL Expected minimum version: 3.31.1 Version in use: 3.31.1 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1 Effective Content Process Sandbox Level: 1

Solução escolhida

Please disregard. Turns out the issue is unique to the Freshdesk suite of products and firefox 55 :(

Ler esta resposta 👍 0

Todas as respostas (1)

more options

Solução escolhida

Please disregard. Turns out the issue is unique to the Freshdesk suite of products and firefox 55 :(