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I cant sign in

  • 2 respostas
  • 2 têm este problema
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  • Última resposta de guigs

01maste
01maste
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I registered an account today, when I log in, I receive a notification:

"Please enter a correct username and password. Note that both fields are case-sensitive."

I have already activated the account, the password is correct, and when I request an email reset, the email never arrives.

thanks

I registered an account today, when I log in, I receive a notification: "Please enter a correct username and password. Note that both fields are case-sensitive." I have already activated the account, the password is correct, and when I request an email reset, the email never arrives. thanks

Todas as respostas (2)

guigs
guigs
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Hi 01maste, Please check your spam folder to make sure it was not sent there. Please also make sure to update to the latest Firefox version, 56, in the next two weeks we will be updating to 57.

Look for accounts@firefox.com in your inbox or blocked senders list.

Before resetting the password again, make a back up of the local profile. Back up and restore information in Firefox profiles

Consider clearing the cache on the page with a new password.

guigs
guigs
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I apologize for the screenshare notification, I am currently trying to investigate that feature. It was human error on my part.