Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Suddenly cannot play video on Facebook or Youtube

  • 2 respostas
  • 2 têm este problema
  • 30 visualizações
  • Última resposta de Jim

Jim
Jim
more options

On Facebook videos immediately go to fully blurred image and no playback. On You Tube, they stay black with continuous spinning wheel in the middle. Never actually plays or loads.

On Facebook videos immediately go to fully blurred image and no playback. On You Tube, they stay black with continuous spinning wheel in the middle. Never actually plays or loads.

Todas as respostas (2)

androdebugur
androdebugur
more options

hi,

sounds like an issue with your internet speed, could you please check what is your internet connection speed when you facing the problem for example by visiting this page fast.com

You need at least about 1 Mbps internet speed to wach video over the internet. Check and see how much speed you internet connection have if its below 1 Mbps or in the Kbps then its too slow to play videos.

Jim
Jim Autor da pergunta
more options

No, I checked speed at about 17 MBPS. Also, on Microsoft Edge I have no problem. Also, there are two other computers in the house that have no issue with this. It happened rather suddenly, too. I was watching up to about 3-4 days ago with no problem. I was off my computer for maybe half an hour and when I returned, I could not watch videos. I tried many of the troubleshooting suggestions to no avail.