Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Unable to find IBM Security Rapport 1.4 add-on for Firefox 58.0.2

more options

IBM Security Rapport 1.4 directs me to enable its FireFox add-on every time I open Mozilla Firefox. I am unable to search for this add-on from the FireFox Add-on Manager page. How can I either obtain and execute this add-on, or remove the constant warning to load the add-on?

IBM Security Rapport 1.4 directs me to enable its FireFox add-on every time I open Mozilla Firefox. I am unable to search for this add-on from the FireFox Add-on Manager page. How can I either obtain and execute this add-on, or remove the constant warning to load the add-on?

Solução escolhida

When you are on the Add-ons page -- either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

-- in the left column, click Extensions to display that category.

Then scroll the list on the right toward the bottom; usually disabled extensions are in a grayed out section of the list. The Rapport extension might still use the old Trusteer name. Can you see anything like that?

Back at the top of the Extensions list, you may find a link to "Show legacy extensions." If Rapport is on that list, you will need a newer version.

Ler esta resposta 👍 2

Todas as respostas (1)

more options

Solução escolhida

When you are on the Add-ons page -- either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

-- in the left column, click Extensions to display that category.

Then scroll the list on the right toward the bottom; usually disabled extensions are in a grayed out section of the list. The Rapport extension might still use the old Trusteer name. Can you see anything like that?

Back at the top of the Extensions list, you may find a link to "Show legacy extensions." If Rapport is on that list, you will need a newer version.