Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't delete messages.

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de kenlcarter

more options

I cannot delete messages or sub-folders. Started today (4/9/2018). Tried recommendations about corrupt trash folder, didn't help. Previously deleted messages went into a "deleted" sub-folder. No straight forward method of deleting message works. If I move the message to the trash sub-folder, I delete it from there. Any suggestions?

I cannot delete messages or sub-folders. Started today (4/9/2018). Tried recommendations about corrupt trash folder, didn't help. Previously deleted messages went into a "deleted" sub-folder. No straight forward method of deleting message works. If I move the message to the trash sub-folder, I delete it from there. Any suggestions?

Solução escolhida

I was desperate so I moved all my sub-directories to my gmail account and uninstalled Thunderbird. Cleaned all remnants from my computer then reinstalled. A Lot of work but everything seems to be back to normal.

Still have no idea what caused Thunderbird to mis-behave.

Thanks for offering your help.

Ler esta resposta 👍 0

Todas as respostas (2)

more options

re :Previously deleted messages went into a "deleted" sub-folder. Use of the word 'Deleted' sounds like a default folder used by a pop mail account, but it would be a top level folder not a sub-folder. Top level folder in the sense that is is directly under the mail account name and not a subfolder to another folder.

re :If I move the message to the trash sub-folder, I delete it from there. Now you mention 'Trash' which could be an imap mail account.

re :Tried recommendations about corrupt trash folder, didn't help. What recommendations? Post link if it helps.

  • What Operating System are you using?
  • What version of thunderbird?
  • Are you talking about a 'pop' or 'imap' mail account?
  • Please post image of Folder Pane showing all folders.
more options

Solução escolhida

I was desperate so I moved all my sub-directories to my gmail account and uninstalled Thunderbird. Cleaned all remnants from my computer then reinstalled. A Lot of work but everything seems to be back to normal.

Still have no idea what caused Thunderbird to mis-behave.

Thanks for offering your help.