Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Outlook screen keeps bouncing up to the top emails. Can't scroll down.

more options

With new Outlook when I'm trying to scroll down and check my email list, the screen keeps bouncing up to the top emails. It's impossible to scroll down the lower ones. I've tried getting help from Outlook but to no avail. They asked me to uninstall and reinstall Firefox but that didn't help. I do not have the problem if I use Safari, but I don't want to switch browsers. None of the suggestions on the Mozilla help pages for dealing with this type of issue from Outlook Beta have helped.

With new Outlook when I'm trying to scroll down and check my email list, the screen keeps bouncing up to the top emails. It's impossible to scroll down the lower ones. I've tried getting help from Outlook but to no avail. They asked me to uninstall and reinstall Firefox but that didn't help. I do not have the problem if I use Safari, but I don't want to switch browsers. None of the suggestions on the Mozilla help pages for dealing with this type of issue from Outlook Beta have helped.

Todas as respostas (1)

more options

A Windows 10 user reported something similar about 4 weeks ago. We weren't able to sort out what caused the problems in that case, but I suggest skimming through that thread to see what theories we explored and what might be similar/different in your case:

https://support.mozilla.org/questions/1235999